tech support Archive

  • Consumer Reports says Apple has the best tech support, Acer/Gateway/eMachines the worst

    Consumer Reports says Apple has the best tech support, Acer/Gateway/eMachines the worst

    Consumer Reports has a new report on which computer company has the best tech support. Apple wins! That's what happens when the same company controls the hardware as well as the operating system (and several of the most prominent pieces of software). The highest ranking PC manufacturer is Dell for desktops and Lenovo for laptops.

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  • Wal-Mart rolling out tech support services

    Wal-Mart rolling out tech support services

    Hey, lookin' good there Mr. Man. I like your protective booties. They look like slippers! Wal-Mart has contracted with service provider N.E.W. to offer tech support services, seemingly in an attempt to compete with Best Buy’s Geek Squad and similar outfits.

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  • Computer makers’ tech support quality compared

    Computer makers’ tech support quality compared

    apathyLAPTOP recently pit the big computer vendors' customer service offerings against one another with two phone calls to each, one asking how to change power settings on a laptop and the other asking how to switch to an external monitor that'd been hooked up. Not that anyone who reads this site would ever, ever need to call customer support for any reason whatsoever, but at least you can tell your friends and family who to avoid.

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