Posted on December 19, 2009 |
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The Barnes & Noble Senior VP of Corporate Communications and Public Affairs, Mary Ellen Keating, just confirmed to us that indeed some Nook orders
were pushed back again. She claims that only a very small percentage of customers will not receive their Nook before Christmas though. B&N apparently offered affected customers both a holiday certificate in case the Nook was a gift and the $100 BN.com gift card we learned about from a commenter yesterday.
It's hard to feel sympathetic to B&N. The bookseller
obviously misjudged customer demand from the start, but inventory and supply management should have seen this latest shipping problem a lot earlier. Our tipster ordered his Nook back on November 12th and saw his order
constantly pushed back at the last minute, which was no doubt a ploy by B&N to keep cancellations down to a minimum. All it takes to keep most consumers happy is timely, honest communication, not emails days after the delay is obvious.
Full Story
Here are some stories from CrunchGear this past week.
Bag Week, People!
This dude made a Zelda game in C++. What did you do this year?
Bad Ideas, vol. CMXVII: Xylophone Table
